Remember that there is heaven and earth care notebook after-sales service

Businessmen guaranteed after-sales

Consumers seem that some business-to-sales has always deny it, is willing to assume responsibility for product after problems, greatly reducing the shopping experience for consumers, online consumers there are several recently denounce this phenomenon . Inspiron 1501 battery Inspiron 6400 battery Around 3.15, the Internet Consumer Research Center, ZDC visited various supermarkets in Beijing Zhongguancun mobile dealers to hear their viewpoints on the after-sales service for the laptop.

ZDC access to most portable computer dealers said they would comply strictly with the provisions of the country three service packages to consumers, but the response of different companies, there were subtle differences, these differences appear minimal terms of service most likely will give the sales process for consumers to make a completely different experience.

Large companies are easier to use the service after sales

Through visits, ZDC found in general stores, the first floor of the location of some of the funds belonging to franchisees are powerful businessmen, showroom wider product, a better business environment Inspiron E1505 battery Latitude 131L battery Ask a professional after sales staff to resolve customer issues encountered are usually simple for 1-2 stores branded products consumers purchase will be billed to the customer point of these packages generally meet the requirements, the product price is also relatively close to the quotes from the media. As a long-term cooperation with manufacturers on issues dealing with quality products relatively quickly returned, traders said that while consumers may produce a purchase invoice or certificate of guarantee will be processed correctly.

But to note is that many dealers have said that for users to buy products provided donations are generally not within the scope of service, and some dealers said it would give the appropriate after-sales service, but all have limitations important, such as the short warranty and so on.

With poor after-sales business small and medium enterprises Vostro 1000 battery Inspiron 510m battery

This is part of the business often do not have a large area of the shop, showing the product is relatively little space, but be able to provide consumers with different brands and product lines. It ZDC understand that these companies tend to their agents one or two brands and other brands of the commodity broker to seek to meet the different needs of consumers. But this part of the point of request packets for consumers, businesses generally do not only agreed to within three points are considered eligible for the national standard is returned, the fluctuations of prices, billing and Non-billing of the price difference is often more than one hundred.

But consumers need to pay attention to that several businessmen had clearly indicated that only holders of receipts for purchases of products to customer service, if not the invoice, it is recommended that points of warranty service manufacturers, which means quality and production date for the most recent products less affected, but if consumers buy the product date of manufacture is likely to face a more sustainable risk of losing services. Inspiron 600m battery Latitude D500 battery

Multi-service trap

"Guerrillas" after the risks of selling

The hypermarket in Zhongguancun, the total number of sales people at the door greeting customers warmly, and indicates the low prices to attract consumers to buy, these sales are often brought to the floor of consumers "into the details.” According to informed brokers said they basically there is no fixed dealer stores and counters, rely on stores of other dealers deliver the goods in the organization of supply, and often it is poor quality, recommended products artificially high prices and so on, an overall plan for a place in the game situation, consumers can benefit from basic services related. Latitude D505 battery Latitude D510 battery

Used laptop disturbing after-sales service

China Shipping Zhongguancun electronics market is well known second-hand computer products distribution center, which are active in a number of dealers of second hand laptop, because of cheaper products used laptop, he are many consumers prefer to buy notebooks here.

ZDC visits found that virtually all dealers Baohuan only seven days of service plus the cost of maintenance for one year only. However, a dealer said the cost of maintenance of the Year said the product on the market are traders in item maintenance repair, consumers must still pay a lot of money in maintenance costs, and Joint head of fish in the secondary market, there are a large number of refurbished machines and assembly machines, and variable quality of these products, once damaged, maintenance costs are often staggering, and re-pricing of purchasing a laptop is used almost the same, forcing many consumers to abandon the interview. Latitude D520 battery Latitude D600 battery

In this, ZDC to remind consumers to buy books from some of the most powerful choice for large retailers, and insisted on the bills to ensure that demand their legitimate rights and interests, not because of greed and cheap small and make the process of their aftermarket lot of trouble.